{"id":982,"date":"2025-10-20T23:32:25","date_gmt":"2025-10-20T23:32:25","guid":{"rendered":"https:\/\/softlite.ro\/?page_id=982"},"modified":"2025-11-22T18:10:32","modified_gmt":"2025-11-22T18:10:32","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/softlite.ro\/ro\/return-policy\/","title":{"rendered":"Politica de returnare"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"982\" class=\"elementor elementor-982\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e816f34 e-flex e-con-boxed e-con e-parent\" data-id=\"e816f34\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89610e4 elementor-widget elementor-widget-text-editor\" data-id=\"89610e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1 data-start=\"118\" data-end=\"159\"><strong data-start=\"120\" data-end=\"159\">Politica de Returnare \u0219i Rambursare<\/strong><\/h1><p data-start=\"161\" data-end=\"416\"><strong data-start=\"161\" data-end=\"190\">Data intr\u0103rii \u00een vigoare:<\/strong> Noiembrie 2025<br data-start=\"205\" data-end=\"208\" \/><strong data-start=\"208\" data-end=\"220\">Website:<\/strong> softlite.ro<br data-start=\"232\" data-end=\"235\" \/><strong data-start=\"235\" data-end=\"248\">Companie:<\/strong> Softlite S.R.L.<br data-start=\"264\" data-end=\"267\" \/><strong data-start=\"267\" data-end=\"288\">Cod Fiscal (TVA):<\/strong> RO51878112<br data-start=\"299\" data-end=\"302\" \/><strong data-start=\"302\" data-end=\"313\">Adres\u0103:<\/strong> Comuna L\u0103z\u0103reni, Nr. 38, Miheleu, Jude\u021bul Bihor, Rom\u00e2nia, 417313<br data-start=\"378\" data-end=\"381\" \/><strong data-start=\"381\" data-end=\"391\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"392\" data-end=\"414\">softlite.srl@gmail.com<\/a><\/p><hr data-start=\"418\" data-end=\"421\" \/><h2 data-start=\"423\" data-end=\"450\"><strong data-start=\"426\" data-end=\"450\">1. Politica General\u0103<\/strong><\/h2><p data-start=\"452\" data-end=\"757\">Aceast\u0103 Politic\u0103 de Returnare \u0219i Rambursare se aplic\u0103 tuturor achizi\u021biilor efectuate pe softlite.ro, operat de Softlite S.R.L.<br data-start=\"578\" data-end=\"581\" \/>Deoarece produsele noastre sunt licen\u021be software digitale livrate electronic, acestea nu pot fi returnate \u00een mod tradi\u021bional odat\u0103 ce procesul de livrare \u0219i activare a \u00eenceput.<\/p><p data-start=\"759\" data-end=\"1002\">Prin finalizarea unei comenzi, sunte\u021bi de acord \u00een mod expres c\u0103 livrarea digital\u0103 \u00eencepe imediat dup\u0103 plat\u0103 \u0219i c\u0103 renun\u021ba\u021bi la dreptul legal de retragere din momentul \u00een care produsul (cheia de licen\u021b\u0103 sau linkul de desc\u0103rcare) este furnizat.<\/p><hr data-start=\"1004\" data-end=\"1007\" \/><h2 data-start=\"1009\" data-end=\"1045\"><strong data-start=\"1012\" data-end=\"1045\">2. Natura Produselor Digitale<\/strong><\/h2><p data-start=\"1047\" data-end=\"1193\">Toate produsele v\u00e2ndute pe softlite.ro sunt bunuri digitale (chei de licen\u021b\u0103, coduri de activare, fi\u0219iere de instalare sau linkuri de desc\u0103rcare).<\/p><p data-start=\"1195\" data-end=\"1228\">Nu exist\u0103 niciun transport fizic.<\/p><p data-start=\"1230\" data-end=\"1267\">Livrarea are loc exclusiv prin email.<\/p><p data-start=\"1269\" data-end=\"1330\">Imaginile \u0219i descrierile produselor sunt cu titlu ilustrativ.<\/p><hr data-start=\"1332\" data-end=\"1335\" \/><h2 data-start=\"1337\" data-end=\"1378\"><strong data-start=\"1340\" data-end=\"1378\">3. Eligibilitate pentru Rambursare<\/strong><\/h2><p data-start=\"1380\" data-end=\"1449\">Ramburs\u0103rile sunt acordate doar \u00een circumstan\u021be excep\u021bionale, precum:<\/p><ul data-start=\"1451\" data-end=\"1687\"><li data-start=\"1451\" data-end=\"1567\"><p data-start=\"1453\" data-end=\"1567\">Cheia de licen\u021b\u0103 furnizat\u0103 nu poate fi activat\u0103, iar problema nu poate fi rezolvat\u0103 prin suportul nostru tehnic.<\/p><\/li><li data-start=\"1568\" data-end=\"1626\"><p data-start=\"1570\" data-end=\"1626\">A fost efectuat\u0103 o plat\u0103 dubl\u0103 pentru aceea\u0219i comand\u0103.<\/p><\/li><li data-start=\"1627\" data-end=\"1687\"><p data-start=\"1629\" data-end=\"1687\">Produsul livrat este incorect (diferit de cel comandat).<\/p><\/li><\/ul><p data-start=\"1689\" data-end=\"1930\">Dac\u0103 oricare dintre situa\u021biile de mai sus se aplic\u0103, v\u0103 rug\u0103m s\u0103 contacta\u021bi echipa noastr\u0103 de suport \u00een termen de <strong data-start=\"1803\" data-end=\"1830\">14 zile de la achizi\u021bie<\/strong>, la \ud83d\udce7 <strong data-start=\"1838\" data-end=\"1864\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1840\" data-end=\"1862\">softlite.srl@gmail.com<\/a><\/strong>, incluz\u00e2nd num\u0103rul comenzii \u0219i o descriere detaliat\u0103 a problemei.<\/p><hr data-start=\"1932\" data-end=\"1935\" \/><h2 data-start=\"1937\" data-end=\"1988\"><strong data-start=\"1940\" data-end=\"1988\">4. Cazuri pentru care nu se ofer\u0103 Rambursare<\/strong><\/h2><p data-start=\"1990\" data-end=\"2040\">Nu putem oferi ramburs\u0103ri \u00een urm\u0103toarele situa\u021bii:<\/p><ul data-start=\"2042\" data-end=\"2440\"><li data-start=\"2042\" data-end=\"2093\"><p data-start=\"2044\" data-end=\"2093\">A\u021bi activat sau utilizat deja cheia de licen\u021b\u0103.<\/p><\/li><li data-start=\"2094\" data-end=\"2137\"><p data-start=\"2096\" data-end=\"2137\">V-a\u021bi r\u0103zg\u00e2ndit dup\u0103 primirea licen\u021bei.<\/p><\/li><li data-start=\"2138\" data-end=\"2263\"><p data-start=\"2140\" data-end=\"2263\">Software-ul este incompatibil cu dispozitivul dumneavoastr\u0103 din cauza unui sistem \u00eenvechit sau a unei erori de utilizare.<\/p><\/li><li data-start=\"2264\" data-end=\"2368\"><p data-start=\"2266\" data-end=\"2368\">Problema este rezultatul unor gre\u0219eli de instalare sau al nerespect\u0103rii instruc\u021biunilor de activare.<\/p><\/li><li data-start=\"2369\" data-end=\"2440\"><p data-start=\"2371\" data-end=\"2440\">Software-ul func\u021bioneaz\u0103 conform descrierii, iar licen\u021ba este valid\u0103.<\/p><\/li><\/ul><hr data-start=\"2442\" data-end=\"2445\" \/><h2 data-start=\"2447\" data-end=\"2478\"><strong data-start=\"2450\" data-end=\"2478\">5. Politica de \u00cenlocuire<\/strong><\/h2><p data-start=\"2480\" data-end=\"2708\">Dac\u0103 cheia de licen\u021b\u0103 este defect\u0103 sau nefunc\u021bional\u0103, Softlite S.R.L. va furniza o cheie de \u00eenlocuire f\u0103r\u0103 costuri suplimentare, dup\u0103 verificarea situa\u021biei.<br data-start=\"2636\" data-end=\"2639\" \/>\u00cenlocuirile sunt procesate \u00een <strong data-start=\"2669\" data-end=\"2692\">1\u20132 zile lucr\u0103toare<\/strong> de la validare.<\/p><hr data-start=\"2710\" data-end=\"2713\" \/><h2 data-start=\"2715\" data-end=\"2745\"><strong data-start=\"2718\" data-end=\"2745\">6. Metoda de Rambursare<\/strong><\/h2><p data-start=\"2747\" data-end=\"2953\">Ramburs\u0103rile aprobate sunt efectuate prin aceea\u0219i metod\u0103 de plat\u0103 folosit\u0103 la achizi\u021bie.<br data-start=\"2835\" data-end=\"2838\" \/>Timpul de procesare poate varia \u00een func\u021bie de banc\u0103 sau procesatorul de pl\u0103\u021bi (de obicei <strong data-start=\"2927\" data-end=\"2951\">5\u201310 zile lucr\u0103toare<\/strong>).<\/p><hr data-start=\"2955\" data-end=\"2958\" \/><h2 data-start=\"2960\" data-end=\"2983\"><strong data-start=\"2963\" data-end=\"2983\">7. Suport Tehnic<\/strong><\/h2><p data-start=\"2985\" data-end=\"3201\">\u00cenainte de a solicita o rambursare, v\u0103 recomand\u0103m s\u0103 contacta\u021bi echipa noastr\u0103 de suport.<br data-start=\"3074\" data-end=\"3077\" \/>Majoritatea problemelor de activare sau instalare pot fi rezolvate rapid cu ajutorul nostru.<br data-start=\"3169\" data-end=\"3172\" \/>\ud83d\udce7 <strong data-start=\"3175\" data-end=\"3201\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3177\" data-end=\"3199\">softlite.srl@gmail.com<\/a><\/strong><\/p><hr data-start=\"3203\" data-end=\"3206\" \/><h2 data-start=\"3208\" data-end=\"3239\"><strong data-start=\"3211\" data-end=\"3239\">8. Informa\u021bii de Contact<\/strong><\/h2><p data-start=\"3241\" data-end=\"3439\">Pentru orice \u00eentreb\u0103ri legate de aceast\u0103 Politic\u0103 de Returnare \u0219i Rambursare, ne pute\u021bi contacta la:<br data-start=\"3341\" data-end=\"3344\" \/>\ud83d\udce7 <strong data-start=\"3347\" data-end=\"3373\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3349\" data-end=\"3371\">softlite.srl@gmail.com<\/a><\/strong><br data-start=\"3373\" data-end=\"3376\" \/><strong data-start=\"3376\" data-end=\"3439\">Softlite S.R.L. \u2014 Comuna L\u0103z\u0103reni, Nr. 38, Miheleu, Rom\u00e2nia<\/strong><\/p><hr data-start=\"3441\" data-end=\"3444\" \/><h2 data-start=\"3446\" data-end=\"3472\">\u2696\ufe0f <strong data-start=\"3452\" data-end=\"3472\">Referin\u021be Legale<\/strong><\/h2><p data-start=\"3474\" data-end=\"3510\">Aceast\u0103 politic\u0103 este conform\u0103 cu:<\/p><ul data-start=\"3511\" data-end=\"3659\"><li data-start=\"3511\" data-end=\"3576\"><p data-start=\"3513\" data-end=\"3576\"><strong data-start=\"3513\" data-end=\"3540\">Directiva UE 2011\/83\/UE<\/strong> privind drepturile consumatorilor<\/p><\/li><li data-start=\"3577\" data-end=\"3659\"><p data-start=\"3579\" data-end=\"3659\"><strong data-start=\"3579\" data-end=\"3609\">Regulamentul (UE) 2019\/770<\/strong> privind con\u021binutul digital \u0219i serviciile digitale<\/p><\/li><\/ul><hr data-start=\"3661\" data-end=\"3664\" \/><p data-start=\"3666\" data-end=\"3763\" data-is-last-node=\"\" data-is-only-node=\"\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politica de Returnare \u0219i Rambursare Data intr\u0103rii \u00een vigoare: Noiembrie 2025Website: softlite.roCompanie: Softlite S.R.L.Cod Fiscal (TVA): RO51878112Adres\u0103: Comuna L\u0103z\u0103reni, Nr. 38, Miheleu, Jude\u021bul Bihor, Rom\u00e2nia, 417313Email: softlite.srl@gmail.com 1. Politica General\u0103 Aceast\u0103 Politic\u0103 de Returnare \u0219i Rambursare se aplic\u0103 tuturor achizi\u021biilor efectuate pe softlite.ro, operat de Softlite S.R.L.Deoarece produsele noastre sunt licen\u021be software digitale livrate electronic, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-982","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/softlite.ro\/ro\/wp-json\/wp\/v2\/pages\/982","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/softlite.ro\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/softlite.ro\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/softlite.ro\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/softlite.ro\/ro\/wp-json\/wp\/v2\/comments?post=982"}],"version-history":[{"count":7,"href":"https:\/\/softlite.ro\/ro\/wp-json\/wp\/v2\/pages\/982\/revisions"}],"predecessor-version":[{"id":1469,"href":"https:\/\/softlite.ro\/ro\/wp-json\/wp\/v2\/pages\/982\/revisions\/1469"}],"wp:attachment":[{"href":"https:\/\/softlite.ro\/ro\/wp-json\/wp\/v2\/media?parent=982"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}