{"id":984,"date":"2025-10-20T23:32:43","date_gmt":"2025-10-20T23:32:43","guid":{"rendered":"https:\/\/softlite.ro\/?page_id=984"},"modified":"2025-11-22T18:02:31","modified_gmt":"2025-11-22T18:02:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/softlite.ro\/ro\/faq\/","title":{"rendered":"\u00centreb\u0103ri frecvente"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"984\" class=\"elementor elementor-984\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c67561a e-flex e-con-boxed e-con e-parent\" data-id=\"c67561a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f07047 elementor-widget elementor-widget-text-editor\" data-id=\"4f07047\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"88\" data-end=\"145\">\ud83d\uded2 <strong data-start=\"91\" data-end=\"145\">1. Cum pot achizi\u021biona software de pe Softlite.ro?<\/strong><\/p>\n<p data-start=\"147\" data-end=\"418\">Alege\u021bi produsul dorit, ad\u0103uga\u021bi-l \u00een co\u0219 \u0219i finaliza\u021bi comanda folosind una dintre metodele de plat\u0103 sigure disponibile (card de credit\/debit, PayPal sau alte metode online).<br data-start=\"322\" data-end=\"325\">Dup\u0103 efectuarea pl\u0103\u021bii, ve\u021bi primi cheia de licen\u021b\u0103 \u0219i instruc\u021biunile de activare prin email.<\/p>\n<hr data-start=\"420\" data-end=\"423\">\n<p data-start=\"425\" data-end=\"455\">\u26a1 <strong data-start=\"427\" data-end=\"455\">2. C\u00e2t dureaz\u0103 livrarea?<\/strong><\/p>\n<p data-start=\"457\" data-end=\"727\">Livrarea este instantanee sau se face \u00een c\u00e2teva ore dup\u0103 confirmarea pl\u0103\u021bii.<br data-start=\"533\" data-end=\"536\">Toate produsele sunt digitale, astfel c\u0103 ve\u021bi primi cheia de licen\u021b\u0103 \u0219i linkul de desc\u0103rcare direct \u00een inbox.<br data-start=\"645\" data-end=\"648\">Dac\u0103 emailul nu apare \u00een c\u00e2teva ore, v\u0103 rug\u0103m s\u0103 verifica\u021bi folderul Spam\/Junk.<\/p>\n<hr data-start=\"729\" data-end=\"732\">\n<p data-start=\"734\" data-end=\"767\">\ud83d\udcbb <strong data-start=\"737\" data-end=\"767\">3. Cum voi primi produsul?<\/strong><\/p>\n<p data-start=\"769\" data-end=\"834\">Toate produsele sunt livrate electronic prin email.<br data-start=\"820\" data-end=\"823\">Ve\u021bi primi:<\/p>\n<ul data-start=\"836\" data-end=\"952\">\n<li data-start=\"836\" data-end=\"878\">\n<p data-start=\"838\" data-end=\"878\">Cheia de licen\u021b\u0103 sau codul de activare<\/p>\n<\/li>\n<li data-start=\"879\" data-end=\"923\">\n<p data-start=\"881\" data-end=\"923\">Link de desc\u0103rcare sau ghid de instalare<\/p>\n<\/li>\n<li data-start=\"924\" data-end=\"952\">\n<p data-start=\"926\" data-end=\"952\">Instruc\u021biuni de activare<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"954\" data-end=\"993\">Nu exist\u0103 livrare fizic\u0103 sau transport.<\/p>\n<hr data-start=\"995\" data-end=\"998\">\n<p data-start=\"1000\" data-end=\"1048\">\ud83d\udd11 <strong data-start=\"1003\" data-end=\"1048\">4. Ce tip de licen\u021be sunt comercializate?<\/strong><\/p>\n<p data-start=\"1050\" data-end=\"1146\">Softlite S.R.L. ofer\u0103 licen\u021be digitale originale pentru Windows \u0219i macOS.<br data-start=\"1123\" data-end=\"1126\">Acestea pot include:<\/p>\n<ul data-start=\"1148\" data-end=\"1251\">\n<li data-start=\"1148\" data-end=\"1181\">\n<p data-start=\"1150\" data-end=\"1181\">Licen\u021be pe via\u021b\u0103 \/ permanente<\/p>\n<\/li>\n<li data-start=\"1182\" data-end=\"1251\">\n<p data-start=\"1184\" data-end=\"1251\">Chei pentru un singur dispozitiv sau pentru mai multe dispozitive<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1253\" data-end=\"1256\">\n<p data-start=\"1258\" data-end=\"1298\">\ud83d\udcb0 <strong data-start=\"1261\" data-end=\"1298\">5. Pre\u021burile afi\u0219ate sunt finale?<\/strong><\/p>\n<p data-start=\"1300\" data-end=\"1496\">Da. Toate pre\u021burile de pe softlite.ro sunt finale \u0219i includ TVA, acolo unde este aplicabil.<br data-start=\"1391\" data-end=\"1394\">Pentru companiile din UE cu un cod valid de TVA, se aplic\u0103 TVA 0% pentru tranzac\u021biile intracomunitare.<\/p>\n<hr data-start=\"1498\" data-end=\"1501\">\n<p data-start=\"1503\" data-end=\"1533\">\ud83e\uddfe <strong data-start=\"1506\" data-end=\"1533\">6. Voi primi o factur\u0103?<\/strong><\/p>\n<p data-start=\"1535\" data-end=\"1692\">Da. Fiecare achizi\u021bie include o factur\u0103 fiscal\u0103 cu TVA, emis\u0103 de Softlite S.R.L.<br data-start=\"1615\" data-end=\"1618\">Facturile sunt trimise pe email \u00een c\u00e2teva zile lucr\u0103toare de la achizi\u021bie.<\/p>\n<hr data-start=\"1694\" data-end=\"1697\">\n<p data-start=\"1699\" data-end=\"1758\">\ud83e\udde0 <strong data-start=\"1702\" data-end=\"1758\">7. Ce fac dac\u0103 cheia mea de licen\u021b\u0103 nu func\u021bioneaz\u0103?<\/strong><\/p>\n<p data-start=\"1760\" data-end=\"1816\">Dac\u0103 cheia nu se activeaz\u0103 sau apare un mesaj de eroare:<\/p>\n<ul data-start=\"1818\" data-end=\"1911\">\n<li data-start=\"1818\" data-end=\"1864\">\n<p data-start=\"1820\" data-end=\"1864\">Verifica\u021bi dac\u0103 a\u021bi introdus corect cheia.<\/p>\n<\/li>\n<li data-start=\"1865\" data-end=\"1911\">\n<p data-start=\"1867\" data-end=\"1911\">Urma\u021bi instruc\u021biunile de activare primite.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1913\" data-end=\"2063\">Dac\u0103 problema persist\u0103, contacta\u021bi-ne la \ud83d\udce7 <strong data-start=\"1957\" data-end=\"1983\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1959\" data-end=\"1981\">softlite.srl@gmail.com<\/a><\/strong>.<br data-start=\"1984\" data-end=\"1987\">V\u0103 vom ajuta s\u0103 rezolva\u021bi problema sau vom \u00eenlocui cheia, dac\u0103 este necesar.<\/p>\n<hr data-start=\"2065\" data-end=\"2068\">\n<p data-start=\"2070\" data-end=\"2128\">\ud83d\udd01 <strong data-start=\"2073\" data-end=\"2128\">8. Pot returna sau solicita rambursarea achizi\u021biei?<\/strong><\/p>\n<p data-start=\"2130\" data-end=\"2284\">Deoarece produsele sunt digitale \u0219i livrate instant, acestea nu pot fi returnate dup\u0103 emiterea sau activarea cheii.<br data-start=\"2245\" data-end=\"2248\">Ramburs\u0103rile sunt oferite doar dac\u0103:<\/p>\n<ul data-start=\"2286\" data-end=\"2410\">\n<li data-start=\"2286\" data-end=\"2355\">\n<p data-start=\"2288\" data-end=\"2355\">Cheia nu poate fi activat\u0103 \u0219i problema nu poate fi rezolvat\u0103, sau<\/p>\n<\/li>\n<li data-start=\"2356\" data-end=\"2410\">\n<p data-start=\"2358\" data-end=\"2410\">A\u021bi fost taxat de dou\u0103 ori pentru aceea\u0219i comand\u0103.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2412\" data-end=\"2482\">Consulta\u021bi Politica complet\u0103 de Returnare &amp; Rambursare pentru detalii.<\/p>\n<hr data-start=\"2484\" data-end=\"2487\">\n<p data-start=\"2489\" data-end=\"2539\">\ud83d\udce7 <strong data-start=\"2492\" data-end=\"2539\">9. Nu am primit comanda. Ce trebuie s\u0103 fac?<\/strong><\/p>\n<p data-start=\"2541\" data-end=\"2582\">Dac\u0103 nu a\u021bi primit comanda \u00een c\u00e2teva ore:<\/p>\n<ul data-start=\"2584\" data-end=\"2800\">\n<li data-start=\"2584\" data-end=\"2618\">\n<p data-start=\"2586\" data-end=\"2618\">Verifica\u021bi folderul Spam\/Junk.<\/p>\n<\/li>\n<li data-start=\"2619\" data-end=\"2690\">\n<p data-start=\"2621\" data-end=\"2690\">Asigura\u021bi-v\u0103 c\u0103 adresa de email introdus\u0103 la checkout este corect\u0103.<\/p>\n<\/li>\n<li data-start=\"2691\" data-end=\"2800\">\n<p data-start=\"2693\" data-end=\"2800\">Contacta\u021bi-ne la <strong data-start=\"2710\" data-end=\"2736\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2712\" data-end=\"2734\">softlite.srl@gmail.com<\/a><\/strong> cu num\u0103rul comenzii, iar noi v\u0103 vom retrimite produsul imediat.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2802\" data-end=\"2805\">\n<p data-start=\"2807\" data-end=\"2855\">\ud83e\udde9 <strong data-start=\"2810\" data-end=\"2855\">10. Cum pot contacta serviciul de suport?<\/strong><\/p>\n<p data-start=\"2857\" data-end=\"3007\">Suportul clien\u021bi este oferit exclusiv prin email:<br data-start=\"2906\" data-end=\"2909\">\ud83d\udce7 <strong data-start=\"2912\" data-end=\"2938\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2914\" data-end=\"2936\">softlite.srl@gmail.com<\/a><\/strong><br data-start=\"2938\" data-end=\"2941\">Timpul nostru obi\u0219nuit de r\u0103spuns este de 24 de ore (Luni\u2013Vineri).<\/p>\n<hr data-start=\"3009\" data-end=\"3012\">\n<p data-start=\"3014\" data-end=\"3064\">\u2699\ufe0f <strong data-start=\"3017\" data-end=\"3064\">11. Oferi\u021bi ajutor tehnic pentru instalare?<\/strong><\/p>\n<p data-start=\"3066\" data-end=\"3275\">Da. Echipa noastr\u0103 v\u0103 poate ghida \u00een procesul de instalare \u0219i activare.<br data-start=\"3137\" data-end=\"3140\">De\u0219i nu putem oferi servicii tehnice complete, ne asigur\u0103m c\u0103 fiecare produs achizi\u021bionat func\u021bioneaz\u0103 corect \u0219i este u\u0219or de utilizat.<\/p>\n<hr data-start=\"3277\" data-end=\"3280\">\n<p data-start=\"3282\" data-end=\"3338\">\ud83d\udce6 <strong data-start=\"3285\" data-end=\"3338\">12. Pot achizi\u021biona software pentru compania mea?<\/strong><\/p>\n<p data-start=\"3340\" data-end=\"3569\">Da! Oferim facturi conforme cu legisla\u021bia fiscal\u0103 \u0219i licen\u021be potrivite pentru utilizarea \u00een mediul de afaceri.<br data-start=\"3450\" data-end=\"3453\">Dac\u0103 sunte\u021bi o firm\u0103 din UE, introduce\u021bi codul valid de TVA la checkout pentru a beneficia de TVA 0% intracomunitar.<\/p>\n<hr data-start=\"3571\" data-end=\"3574\">\n<p data-start=\"3576\" data-end=\"3621\">\ud83c\udfdb\ufe0f <strong data-start=\"3580\" data-end=\"3621\">13. Ce companie opereaz\u0103 Softlite.ch?<\/strong><\/p>\n<p data-start=\"3623\" data-end=\"3786\">Softlite.ch este operat de:<br data-start=\"3650\" data-end=\"3653\"><strong data-start=\"3653\" data-end=\"3672\">Softlite S.R.L.<\/strong><br data-start=\"3672\" data-end=\"3675\">Comuna L\u0103z\u0103reni, Nr. 38, Miheleu, Rom\u00e2nia, 417313<br data-start=\"3724\" data-end=\"3727\">Cod TVA: <strong data-start=\"3736\" data-end=\"3750\">RO51878112<\/strong><br data-start=\"3750\" data-end=\"3753\">Email: <strong data-start=\"3760\" data-end=\"3786\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3762\" data-end=\"3784\">softlite.srl@gmail.com<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\ud83d\uded2 1. Cum pot achizi\u021biona software de pe Softlite.ro? Alege\u021bi produsul dorit, ad\u0103uga\u021bi-l \u00een co\u0219 \u0219i finaliza\u021bi comanda folosind una dintre metodele de plat\u0103 sigure disponibile (card de credit\/debit, PayPal sau alte metode online).Dup\u0103 efectuarea pl\u0103\u021bii, ve\u021bi primi cheia de licen\u021b\u0103 \u0219i instruc\u021biunile de activare prin email. \u26a1 2. C\u00e2t dureaz\u0103 livrarea? Livrarea este instantanee [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-984","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/softlite.ro\/ro\/wp-json\/wp\/v2\/pages\/984","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/softlite.ro\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/softlite.ro\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/softlite.ro\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/softlite.ro\/ro\/wp-json\/wp\/v2\/comments?post=984"}],"version-history":[{"count":7,"href":"https:\/\/softlite.ro\/ro\/wp-json\/wp\/v2\/pages\/984\/revisions"}],"predecessor-version":[{"id":1459,"href":"https:\/\/softlite.ro\/ro\/wp-json\/wp\/v2\/pages\/984\/revisions\/1459"}],"wp:attachment":[{"href":"https:\/\/softlite.ro\/ro\/wp-json\/wp\/v2\/media?parent=984"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}